ATS Refund Policy

This refund policy is effective as of April 17, 2026. Last modified: October 1, 2026.

This policy applies to ATS Program licences. Purchases made on or after October 1, 2026 (a one-time licence fee plus a monthly licence fee) are covered by the policy below; annual licences bought before that date are covered by this policy as it stood on the date of purchase. If you purchased a perpetual ("lifetime") ATS Program licence, see the ATS Program Lifetime Refund Policy instead.

This refund policy ONLY APPLIES TO THE KJD CAPITAL ATS PROGRAM. There are no refunds on any other KJD Capital products, subscriptions, or services outside of the ATS Program.

ATS Program purchases made before April 17, 2026 are not eligible for a refund under this policy.

Eligible ATS Program purchases are backed by a 60-day money-back guarantee, subject to the conditions below.

The 60-day guarantee period begins at the customer's first live trade, not on the purchase or signing date. The first live trade is the first trade the ATS Program places in real-time market conditions, in a demo, simulation or live account, after the onboarding setup call. To qualify, the customer must be a first-time ATS Program customer (unless otherwise approved in writing), complete the required 1-on-1 onboarding session, and run the designated KJD Capital strategies on the required chart setups for a minimum of forty-five (45) days within the 60-day period — in a demo or simulation account using real-time market data. Use of delayed market data, replay data, playback data, historical-only testing, or non-live data feeds may render the customer ineligible.

Designated setups. KJD Quant PRO must be run on a 4-minute chart. KJD Atlas must be run on a 5-minute chart. Material deviation from the required instrument, chart type, timeframe, data-feed requirement, or approved setup may render the customer ineligible.

The customer must use the specific settings, presets, templates, layouts, workspaces, chart type, and instrument instructed or approved by KJD Capital LLC, and must submit complete, accurate, and verifiable trade logs, platform logs, screenshots, and any documentation reasonably requested to verify compliance.

All possible attempts to resolve any setup, platform, or technical issues must be made with KJD Capital LLC support before requesting a refund. Any installation difficulty, setup error, or suspected malfunction must be reported immediately upon becoming aware of it, and the customer must fully cooperate with KJD Capital LLC throughout the troubleshooting and verification process.

The customer must remain in full compliance with all KJD Capital LLC Terms of Service, licensing terms, support rules, and private client community rules in effect at the time of purchase and during the guarantee period. Any required refund-policy acknowledgment or onboarding confirmation must be signed within seven (7) calendar days of purchase.

The refund request must be submitted in writing to KJD Capital LLC support within seven (7) calendar days following the conclusion of the 60-day guarantee period. Requests submitted after this window will be deemed ineligible and all sales will be considered final.

Upon verification of eligibility, KJD Capital LLC shall process and issue the refund within thirty (30) calendar days of receiving and approving the refund request. Refunds may be issued to the original payment method or via any reasonable mechanism of KJD Capital LLC's choosing. Access to all related software, licenses, files, updates, indicators, strategies, workspaces, support channels, and client materials may be revoked prior to issuing any approved refund.

Limitations. This guarantee applies only to the initial purchase of the ATS Program. Customers who fail to meet the usage, setup, chart, simulation, onboarding, reporting, troubleshooting, verification, or compliance requirements are not eligible. No partial refunds or extensions are provided. An approved refund is 100% of the licence fees paid (the one-time licence fee and any monthly licence fees paid during the guarantee period), with no proration. It does not include interest, financing charges or installment fees charged by third parties, or other third-party costs. Once a refund is issued, the licence and the monthly licence fee end. Any refund is limited to the purchase price of the ATS Program actually received by KJD Capital LLC.

Payment plans. Where the ATS Program was purchased on an installment or payment plan, refund eligibility is conditioned on the customer being current on all payment obligations. A customer with an outstanding balance is not eligible to submit or receive a refund, and non-payment is a material breach that forfeits refund eligibility to the extent permitted by law. The 60-day guarantee period runs from the first live trade, as defined above, and is not extended by the installment schedule. Any refund is limited to amounts actually received by KJD Capital LLC, and KJD Capital LLC may offset any outstanding balance, late charges, interest, or collection costs against an approved refund.

KJD Capital LLC does not guarantee profits, funded-account success, or performance under any market condition. Failure to provide sufficient proof of compliance with this policy will render the customer ineligible for refund consideration.

REFUNDS ARE ISSUED TO THE PAYMENT METHOD USED TO PURCHASE.